A booking is accepted only after we receive written confirmation from you along with 50% of the payment and the balance 2 weeks prior to arrival or the full payment can be settled on confirmation.

The Customer is responsible for ensuring that all information which it submits using the Online Booking Services is accurate and complete in all respects.

It is the Customer’s responsibility to confirm all information regarding its bookings is correct before submitting a booking. Kandy Green Tours will not be liable for any change or amendment fees resulting from incorrect data input.


All bookings submitted and confirmed through the Online Book Service system are chargeable to the Kandy Green Tours does not warrant that the Customer’s use of the Online Booking Services will be uninterrupted or error-free; or that the Travel Services and/or the information obtained by the Customer through the Online Booking Services will meet the Customer’s requirements.

Full payment OR the payment of a deposit and your written confirmation will indicate an acceptance of these terms and conditions by you.


Payments for deposits and final monies for Travel Arrangements made by bank transfer. When you paid by bank transfer all additional charges and fees related to this will be borne by you.

Log in details will be sent on confirmation.


Rates and Price Variations

We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
All prices are provided in United States dollars.

Change Of Itinerary After Holiday Has Commenced: Any alteration or cancellation of services after your holiday has commenced can incur penalties. There is no refund for cancellations after commencement of Your Travel Arrangements or on any services not used for any reason.
While We will use Our best endeavors to provide all Travel Arrangements as confirmed, reasonable changes in the Travel Arrangements may be made without notice to You if deemed necessary or advisable by Us at Our discretion.


Standard Cancellation Policy
We must receive written notification by you of any cancellation of your travel arrangements and will take effect the day we receive it. The following penalties will apply.

Between 31 and 60 days – forfeit of deposit

Between 15 and 30 days – 25% of total ground arrangement cost

Between 08 and 14 days – 50% of total ground arrangement cost

7 or Less than 07 days – no refund of total ground arrangement cost

Special Cancellation Conditions: Certain accommodation and tour products will apply additional cancellation charges. These cancellation conditions and costs will be clearly advised to you in writing at time of booking.